Valid ITIL-4-Specialist-High-velocity-IT Mock Exam & ITIL-4-Specialist-High-velocity-IT Valid Exam Sims

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q96-Q101):

NEW QUESTION # 96
A service provider is planning to onboard a new desktop service for a new customer.
Which activity will be carried out by the customer?

A. Ensuring hardware compatibility with the desktop service
B. Setting up remote access tools for the service provider
C. Training users in the correct procedures for accessing support for the desktop service
D. Creating service level agreements

Answer: C

NEW QUESTION # 97
Which statement about the end-to-end customer journey is CORRECT?

A. It excludes customer interactions outside of the organization's processes
B. It involves only the stages of service delivery and resolution
C. It reflects an overall perception of the customer's experience
D. It focuses exclusively on technical service outcomes

Answer: C

NEW QUESTION # 98
Which statement about the onboarding of services is CORRECT?

Answer:

Explanation:
The onboarding should be planned during the design of the service

NEW QUESTION # 99
An IT team in a large multinational organization wants to document the work they do by using value streams.
What should they do FIRST?

A. Agree on the appropriate level of detail and perspective describing the value stream
B. Identify all the practices the organization is currently using
C. Make the team aware of the organization's governance policies
D. Start a request for proposal (RFP) exercise to find a consultant who can document the value streams

Answer: A

NEW QUESTION # 100
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

A. Analyzing potential customer patterns of business activity
B. Onboarding customers to existing services
C. Setting service level expectations with potential customers
D. Reviewing past customer satisfaction surveys

Answer: A

NEW QUESTION # 101
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